Shipping policy
Shipping Policy
Last updated: November 8, 2026
This Shipping Policy describes how Prepared72 (operated by TIKVEL) processes and delivers orders placed through our online store.
1. Order processing
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. Once your order ships, you will receive a confirmation email with your tracking number.
2. Shipping costs
We offer free tracked shipping on all orders.
3. Estimated delivery times
- United States & Canada: 7–12 business days
- United Kingdom & Europe: 7–12 business days
- Australia & rest of the world: 10–20 business days
These times are estimates and may be affected by carrier delays, customs processing or periods of high demand.
4. Customs and import duties
For some international destinations, import taxes or customs fees may apply. Unless stated otherwise at checkout, these charges are the customer's responsibility.
5. Incorrect address
Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice a mistake, contact us as soon as possible and we will try to update it before your order ships.
6. Lost or damaged packages
If your tracking shows no movement for more than 10 business days, or your package arrives damaged, contact us at velmora.ad@outlook.com and we will help you resolve it, including a replacement or refund where appropriate.
7. Returns
Please see our Refund Policy for details about our 30-Day Peace of Mind Guarantee.
8. Contact
Company: TIKVEL
Address: Calle Ochoa 8, Seville, Spain
Email: velmora.ad@outlook.com